FAQs

 

 

Can I spend my Card(s) directly at the Merchant?
No, Cards with Redeem Online instructions must be exchanged at redeem.giftcards.com for an eGift Card(s) from any of the Merchants shown on your Card.
Do these Cards have any fees, and do they expire?
No, there are no fees and Cards do not expire.
Where do I find the PIN for my Card?
Your PIN can be found under the scratch off label below your card number on the back of your card packaging or in the email sent to you if your card was received electronically.
What do I do if my Card isn’t working?
Complete the Contact Us form and we will be in touch as soon as possible.
How do I redeem more than one Card?
If you have more than one Card, you will need to complete the redemption process separately for each Card.  Multiple Cards cannot be redeemed in a single transaction.
Do I have to spend the full value of my  Card?
No, you may spend all or a portion of your balance when you are redeeming your Card.  If you choose to leave a balance, you can revisit the site at any time to redeem the remaining balance. Make sure to hold onto your Card so you can re-enter your card number and PIN when you’re ready to redeem the remainder of your balance. 
Can I redeem my Card for more than one Merchant’s eGift Card?
Yes, you can split the value of your Card across multiple Merchants. 
Why can’t I reeem for a Merchant eGift Card for less than or more than the amounts shown?
The minimum and maximum value for each Merchant eGift Card is set by the Merchant according to their program terms. You can select multiple eGift Cards for the same Merchant if you wish to redeem for more than a single Card will allow. 
Can I spend my Merchant eGift Card on the Merchant's website?
This depends on the Merchant’s policy.  Before you order your eGift Cards please check out the terms & conditions for each Merchant. These are found by clicking on the Product T&Cs link within the product description or at checkout when you accept the Terms & Conditions before you submit your order. You can also visit the Merchant’s website for policy information.
How long will my Merchant eGift Cards take to arrive?
Your eGift Card(s) will usually be delivered to you within minutes of processing your order. However, delivery can take up to 48 hours if there are issues with your order that require us to manually handle your order.
What do I do if I haven’t received my Merchant eGift Card(s) after 48 hours?
Firstly, please check your spam/junk folders. If you don't find them there, use the Contact Us form to initiate an inquiry.
I entered an incorrect email delivery address during checkout – what do I do?
If the email address provided was incorrect, please complete the Contact Us form.
I have lost my Merchant eGift Card(s) – what do I do?
Contact the Merchant to determine if they are able to provide a replacement. Be aware that some Merchants will not replace lost eGift Cards once they have been successfully delivered.  See the Terms and Conditions for each Merchant eGift Card for more information. These are found by clicking on the Product T&Cs link within the product description. You can also visit the Merchant’s website for more information.
Can I redeem my  Card for cash?
No – they can only be redeemed for Merchant eGift Cards.
Can these Cards be reloaded?
No, these Cards cannot be reloaded.
How do I contact you if I have other questions about my Cards?
Please complete the Contact Us form and we will be in touch as soon as possible.